AI Voice Agents built for natural, intelligent conversations.
Design and deploy AI-powered voice experiences that can understand, respond, automate tasks and connect with your existing business systems.
"Hi, I’d like to book an appointment with your technical advisory team for next Tuesday morning."
"I can schedule that for you. We have 10:00 AM or 11:30 AM open next Tuesday. Which time works best for you?"
SOLUTIONS & ROLES
Voice AI designed to do more than answer calls.
AKREVON engineers voice agents that listen, understand intent, maintain conversational context, retrieve approved information, complete workflows and transfer conversations to humans when required.
24/7 Front OfficeAI Receptionists
Front-of-house voice intelligence that greets callers 24/7, screens inquiries, answers FAQs, and routes calls to the right team or department.
Tier-1 SupportCustomer Support Voice Agents
First-line conversational support that resolves common inquiries, retrieves account or order data, and handles routine issues without wait times.
Calendar AutomationAppointment & Booking Agents
Conversational calendar agents that check real-time availability, schedule consultations, send confirmations, and handle reschedules directly via APIs.
Sales AccelerationLead Qualification Agents
Inbound and follow-up voice agents that engage prospective clients, gather project or budget parameters, and score leads for sales teams.
Commercial InquiriesSales & Enquiry Agents
Informational voice agents that answer product, capability, and pricing inquiries from approved business knowledge and prompt next steps.
Enterprise OperationsInternal Employee Voice Assistants
Internal helpdesk voice agents that assist staff in querying internal documentation, submitting IT tickets, and executing operational tasks.
ENGINEERING SPECIFICATION
Core Capabilities
Engineered on modular voice pipelines that deliver fluid responsiveness, deterministic guardrails, and enterprise reliability across every interaction.
Full DuplexNatural Voice Conversations
Low-latency conversational experiences designed to feel responsive and fluid with natural pacing and interruption handling.
Neural ASRSpeech Recognition
Convert customer speech into structured intent and actionable information with high accuracy across accents and noisy environments.
LLM ReasoningIntelligent Responses
Use LLM-driven reasoning and controlled knowledge sources to generate relevant, contextual responses aligned with business rules.
Stateful ContextContext & Memory
Maintain appropriate conversational context across multi-turn interactions, remembering key entities and customer choices.
Secure APIsBusiness System Integration
Connect voice workflows with APIs, CRM, booking systems, databases, and internal platforms for live read and write operations.
Vector RAGRAG & Knowledge Integration
Allow the agent to answer from approved business knowledge rather than relying only on general model knowledge.
Live EscalationHuman Handoff
Escalate to a human when appropriate while preserving full conversational context, caller intent, and interaction history.
Global DialectsMultilingual Experiences
Architect voice experiences for multiple supported languages where required, adapting tone, phrasing, and pronunciation.
TelemetryAnalytics & Conversation Insights
Capture operational metrics, intent analytics, and conversation outcomes for ongoing monitoring, quality assurance, and refinement.
BUSINESS WORKFLOWS
AI Voice Agents for real business workflows.
Deliver dependable automation across everyday customer touchpoints and internal operations without compromising service quality.
Frontline InboundAnswering Inbound Enquiries
Manage peak-hour caller volume instantly without busy signals, dropped calls, or long queues.
Calendar SyncAppointment Scheduling
Sync calendar availability to book, modify, or cancel appointments in real time across time zones.
Tier-1 HelpCustomer Support
Provide immediate, accurate answers to repetitive service queries, warranties, and policy questions.
Pipeline TriageLead Qualification
Capture caller requirements, evaluate commercial fit, and route high-priority opportunities to sales.
Database QueriesOrder & Service Status Enquiries
Query backend databases to provide up-to-the-minute shipping, delivery, and service status updates.
Guided SetupCustomer Onboarding
Guide new accounts through initial verification, setup instructions, profile completion, and next steps.
Retention & ReviewFollow-Up Calls
Automate post-interaction check-ins, appointment reminders, and feedback collection surveys.
Internal OperationsInternal Help Desk
Empower internal teams to reset credentials, query company guidelines, and log IT support tickets.
Verified KnowledgeFAQ & Knowledge Assistance
Deliver authoritative answers grounded in your approved documentation, product specs, and SOPs.
Smart EscalationCaller Routing & Triage
Identify caller intent and transfer with full context to the appropriate department or specialist.
REAL-TIME CONVERSATION ARCHITECTURE
How It Works
A connected continuous real-time pipeline bridging speech, neural reasoning, and enterprise systems in milliseconds.
Acoustic CaptureListen
Customer speaks naturally over phone or application.
Streamed audio is captured with continuous acoustic monitoring and low-latency voice activity detection (VAD).
Intent RecognitionUnderstand
Speech is converted and interpreted for intent and context.
Real-time ASR converts audio to text, extracting key entities, sentiment, and caller intent with noise filtering.
Neural ReasoningReason
AI determines appropriate response or action.
A dedicated reasoning layer consults system prompts, business rules, and approved RAG knowledge bases.
API ExecutionAct
Agent executes permitted API workflows.
Trigger authorized webhooks, check CRM databases, book calendar slots, or query service tickets.
Speech SynthesisRespond
Generate natural, low-latency voice response.
High-fidelity neural TTS streams natural audio back to the caller in milliseconds with expressive prosody.
Human BridgeEscalate
Transfer to a human when required.
If escalation conditions are met, the conversation bridges cleanly to a live team member with full context summary.
SYSTEM CONNECTIVITY
Connected to the systems your business already uses.
We engineer voice agents that interface directly with your existing infrastructure via secure APIs and event hooks. Integrations depend on your existing platforms and available API documentation.
CRM Systems
HubSpot, Salesforce, Zoho, Pipedrive, and custom CRM platforms.
Booking Systems
Calendly, Acuity, Cal.com, Google Calendar, and proprietary schedulers.
Customer Databases
PostgreSQL, MySQL, Supabase, DynamoDB, and internal data lakes.
REST & GraphQL APIs
Secure custom endpoints, webhooks, and authenticated microservices.
Knowledge Bases
Notion, Confluence, Vector DBs (Pinecone, pgvector), and structured FAQs.
Help Desk Platforms
Zendesk, Freshdesk, Intercom, Jira Service Management, and ServiceNow.
Messaging Systems
SMS gateways, Twilio, WhatsApp Business, Slack, and email notifications.
Web & Mobile Apps
Native iOS & Android SDKs, WebRTC clients, and browser voice widgets.
Cloud Infrastructure
AWS, Google Cloud, Cloudflare Workers, and private virtual clouds.
ENTERPRISE GOVERNANCE
Built with control, privacy and operational reliability in mind.
Strict engineering discipline ensures your voice AI operates predictably within approved organizational boundaries.
Controlled System Permissions
Least-privilege role boundaries restrict what data and actions the voice agent can access.
Server-Side Secrets
Zero client-side token exposure. All API keys, tokens, and credentials reside in secure server vaults.
Authentication & Authorization
Verify caller identity before disclosing confidential account information or executing changes.
Audit-Friendly Event Logging
Structured telemetry logs conversation turns, tool calls, and API events for review and compliance.
Protected API Integrations
Outbound tool calls use strict schema validation, request throttling, and timeout fail-safes.
Configurable Escalation Rules
Explicit threshold triggers hand off ambiguous queries, sensitive topics, or frustrated callers.
Approved Knowledge Sources
The agent references only sanctioned documentation, preventing unverified or hallucinated responses.
Data Minimisation
Only caller information necessary to complete the requested action is gathered and retained.
Monitoring & Error Handling
Real-time observability tracks uptime, latency spikes, failure fallbacks, and recovery paths.
AKREVON SIGNATURE PROCESS
Our Delivery Journey
From problem framing and conversational mapping to stress-tested rollout and continuous operational optimisation.
Discover
Define target use cases, conversation goals, and measurable success criteria.
Design
Map conversation flows, response personas, fallback routes, and escalation paths.
Architect
Define voice models, latency targets, RAG sources, and system integration boundaries.
Build
Develop the voice-agent engine, telephony hooks, tool calling, and API integrations.
Test
Stress-test conversations, speech interruptions, background noise, and edge cases.
Launch
Deploy with continuous telemetry, error tracking, and a phased caller rollout.
Optimise
Refine prompts, pronunciation, and API response caching based on real conversations.
Scale
Expand supported workflows, additional languages, and new communication channels.
SECTOR EXPERTISE
Tailored across key industries.
Voice AI architecture configured to address the specific compliance, conversational nuances, and customer expectations of your industry.
Professional Services
Automate client intake, consultation bookings, and status inquiries for legal, accounting, and consulting firms.
Health, Fitness & Wellness
Conversational class bookings, membership queries, clinic scheduling, and facility hours assistance.
Education & Learning
Campus navigation, admissions inquiries, enrollment guidance, and institutional FAQ handling.
Retail & eCommerce
Order tracking, return assistance, stock availability, and delivery updates without agent wait times.
Consumer Technology
Voice-driven hardware setup guides, mobile app support, and interactive device troubleshooting.
Startups & Founders
Rapid voice prototype testing, scalable inbound qualification, and zero-headcount customer support.
Enterprise
High-throughput call triage, mission-critical workflow integrations, and multi-department voice routing.
FAQ
AI Voice Agents, answered.
Direct answers on latency, existing software integrations, escalation protocols, and testing methodologies.
What is an AI Voice Agent?
An AI Voice Agent is an automated software system capable of conducting natural, two-way spoken conversations with humans in real time. Unlike legacy IVR phone trees that require button presses, an AI Voice Agent understands conversational speech, reasons through caller intent, retrieves data from business systems, and responds naturally.
Can an AI Voice Agent connect to our existing systems?
Yes. AKREVON engineers voice agents to interface with your existing CRM, calendar, customer database, ticketing system, or custom backend via secure REST or GraphQL APIs. The specific workflows depend on your platforms and available integration endpoints.
Can conversations be transferred to a human?
Yes. Configurable escalation rules ensure that whenever a caller requests a human, asks about complex or sensitive topics, or falls outside the agent’s trained scope, the call is transferred to your live team along with a summarized transcript of the conversation.
Can the agent use our company knowledge base?
Yes. We configure Retrieval-Augmented Generation (RAG) pipelines that ground the agent’s responses in your approved company documentation, product catalogs, service manuals, and policy guides, preventing reliance on generic or unverified information.
Can voice agents support multiple languages?
Yes. We can architect voice solutions with multilingual speech recognition and synthesis, allowing callers to communicate in their preferred language while maintaining consistent conversational logic and business rules.
How do you test an AI Voice Agent before launch?
We run rigorous pre-launch testing cycles covering speech recognition accuracy across diverse accents, background noise resistance, interruption handling (barge-in), edge-case reasoning, API latency under load, and fail-safe escalations before any call goes live.
READY TO BUILD AN INTELLIGENT VOICE EXPERIENCE?
Ready to build an intelligent voice experience?
Tell us what you want your voice agent to understand, automate and accomplish. We will help you scope the technical requirements and architecture.